c66 Privacy Policy

Introduction

Welcome to c66, Bangladesh's trusted online sportsbook and casino platform. At c66, your privacy is a top priority. This Privacy Policy outlines the types of personal information we collect from users who access and use the c66 platform at c66.buzz, how we use that information, and the measures we take to keep it secure. By continuing to use our services, you confirm that you have read and understood the terms of this policy.

This policy applies to all registered members and visitors of c66, whether you are accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh. We encourage you to review this document periodically, as we may update its contents to reflect changes in our data practices or applicable regulations.

Information We Collect

When you register and use the c66 platform, we collect a range of information necessary to provide our services responsibly and securely. The categories of personal data we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: transaction history, deposit and withdrawal amounts, preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and wallet identifiers.
• Technical information: IP address, device type, operating system, browser type, time zone (Bangladesh Standard Time, UTC+6), and session activity logs.
• Behavioral information: pages visited, games played, bets placed, bonus usage, and customer support interaction history.

Some of this information is collected automatically when you browse the c66 platform; the rest is provided directly by you during registration, KYC verification, or when contacting our support team.

How We Use Your Information

c66 uses the data we collect exclusively for legitimate business purposes related to operating a safe, fair, and enjoyable online gaming platform. Specifically, your data may be used to:

• Create and manage your c66 account, including verifying your identity to comply with responsible gaming and anti-fraud requirements.
• Process deposits and withdrawals securely, including payments through bKash, Nagad, and other supported payment channels.
• Provide personalized customer support in a timely manner, including responding to account inquiries, bonus queries, and technical issues.
• Send you promotional communications about bonuses, tournaments, and new games — but only where you have opted in to receive such messages.
• Detect and prevent fraudulent activity, money laundering, and any misuse of the c66 platform that may put other users or the integrity of games at risk.
• Analyze usage patterns and improve the overall quality of our platform, game offerings, and user experience for players across Bangladesh.

Data Sharing and Disclosure

c66 does not sell or share your personal information for third-party marketing purposes. However, in limited circumstances, your data may be shared with trusted parties who assist us in operating the platform:

• Payment processors and financial service providers (such as bKash, Nagad, and card networks) solely to facilitate secure transactions on your behalf.
• KYC and identity verification partners, to confirm that users are who they claim to be and meet the 21+ age requirement for gaming.
• Regulatory or law enforcement authorities, when required by applicable law or when disclosure is necessary to protect the rights, property, or safety of c66 or its users.

Any third-party service providers we engage are contractually bound to process your data only as instructed by c66 and to maintain appropriate security standards. They are not permitted to use your data for any purpose beyond the services they provide to us.

Payment Data and Financial Information

c66 takes the security of financial transactions extremely seriously. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the actual processing of your payment credentials is handled by certified, trusted payment gateways. c66 retains only the minimal transaction metadata necessary for account management and dispute resolution — we do not store your full mobile banking PIN, full card number (PAN), or CVV on our platform servers.

All monetary amounts processed on c66 are denominated in Bangladeshi Taka (BDT / ৳). Transaction records are retained in accordance with our data retention policy outlined below.

Cookies and Tracking Technologies

c66 uses cookies and similar tracking technologies to enhance your user experience, maintain your session state, and understand how visitors use our platform. The main types of cookies we use are:

• Essential cookies: required for the platform to function correctly, including keeping you logged in, maintaining your betting session, and ensuring secure access to your account.
• Analytics cookies: used to understand aggregate user behavior on the c66 platform — such as which game categories are most popular — helping us improve the service for all users.
• Preference cookies: used to remember your language setting, currency preference, and other personalization choices so you do not need to reconfigure them on each visit.

You can control and manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the c66 platform, such as maintaining your logged-in session during a game.

Your Rights Over Your Personal Data

At c66, we respect your right to control your personal data. Depending on the nature of your request and applicable regulations, you may exercise the following rights by contacting our support team:

• Right of access: request a copy of the personal data c66 holds about you.
• Right to rectification: ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: request deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to restrict processing: ask us to pause the processing of your data while an inquiry is under investigation.
• Right to withdraw consent: opt out of marketing communications or revoke your consent for specific data processing activities at any time without affecting the legality of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days of receipt. In some cases, we may need to verify your identity before fulfilling your request.

Data Retention

c66 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including account management, transaction processing, fraud prevention, and compliance with applicable regulatory requirements. In practice, this means that if you close your c66 account, we may still retain certain records — such as transaction logs and identity verification documents — for the minimum period required to satisfy legal and financial audit obligations.

Once retention periods have expired, personal data is securely deleted or anonymized so that it can no longer be associated with any individual user. If you have questions about the specific retention period applicable to your data, please contact us.

Security Measures

Protecting your data is a fundamental responsibility at c66. We implement a combination of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorized personnel only, regular internal reviews of our data handling procedures, and continuous monitoring forsuspicious or anomalous activity patterns on the platform.

While c66 applies robust security practices, no online platform can guarantee absolute security against all possible threats. We encourage you to protect your own account by using a strong, unique password, never sharing your login credentials with others, and logging out of your account when using shared devices. If you suspect unauthorized access to your c66 account, contact our support team immediately.

Third-Party Links

The c66 platform does not include links to external third-party websites. All navigation on c66.buzz remains within our own platform. If you arrive at c66 via a referral link or promotional material from an external source, please be aware that we are not responsible for the privacy practices or content of those external sources. Once you are on c66.buzz, this Privacy Policy applies in full.

Children and Minors

c66 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to delete that information and close the account. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor has accessed c66, please contact us at [email protected] without delay.

Changes to This Privacy Policy

c66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the c66 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We therefore encourage you to review this page periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way c66 handles your personal data, please do not hesitate to reach out to our dedicated privacy and support team. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24/7, including during Eid, Pohela Boishakh, and other public holidays in Bangladesh.